In-house cleaning service

Housekeeping is one of the most important elements of short-term rentals — and at the same time one of the most difficult to organize perfectly. It is cleanliness and the preparation of the apartment that most influence guests' first impressions and final ratings. At Downtown Apartments we treat this area as a priority, because we know that efficient logistics, quality control and rapid turnover require experience, procedures and a good team.

A key aspect of quality

Luxury suite viewed through glass partition — king-size bed with black pillows, bench with champagne and strawberries, chandelier, marble floor, warm lighting

Guest comfort is the top priority

At Downtown Apartments the apartment is always ready for the next guest. We don’t accept downtime — we ensure smooth turnover, quick preparation of the unit and full availability in the calendar. Because every empty night is wasted potential, and our goal is for your property to work without interruptions.

At Downtown Apartments, every apartment goes through a proven preparation process: first the cleaning team works, then quality is verified by an experienced coordinator, and if necessary — corrections are made immediately. Thanks to this, the property is 100% ready for guests' arrival and for 10/10 ratings. For us, the standard is not an accident — it is the result of a system, control and consistency.

Clean and fresh-smelling

„The apartment was perfectly clean, everything smelled fresh right from the threshold. You can see the attention to detail — the bedding, the bathroom, the kitchen, absolutely flawless. We haven't come across such a well-prepared place in a long time. We will definitely return!”

Very well maintained

“You can tell the apartment is a few years old, but it's really well maintained — clean, tidy and very pleasant. Nice extras included shampoo, shower gel, coffee, tea, and even salt and pepper in the kitchen. Those little details make a huge difference and make you feel at home. A very enjoyable stay.”

Cleaning between stays

Comprehensive cleaning of all rooms
Replacement of bed linen and towels after each stay
Replenishing cleaning supplies and toiletries
Apartment condition report and reporting of damages caused by guests

Handling faults and routine repairs

Response to technical issues (24/7)
Proven and experienced professionals
Planning and coordination of all repairs, without the owner's involvement
Photo report before and after the repair available if needed

Property management

Inspection and replenishment of equipment
Arranging technical inspections and service visits
Settlement and repair of damages caused by guests
Any additional work performed at the request of the property owner

Quality control and maintenance

Regular technical inspections of the apartment
Inspection of appliances and equipment
Replacement of worn equipment components
Report with recommendations and advice for the owner

Start earning

Leave the rest to us

Before signing the contract:

Individual rental strategy and market analysis

Practical advice

Do you have an apartment?

First steps of our cooperation

Guest using stacked washer and dryer in a warm-lit, minimalist laundry closet, decorative shelving visible.

1. Audit of the apartment or investment

We start with a detailed audit of the apartment — we assess its technical condition, document the furnishings, and analyze the property's potential. Additionally, we advise on what to change or how best to finish the apartment to enhance its appeal to guests. Based on this, we create a customized service model tailored to the property and your investment goals.

Guest in white robe on plush bed, sipping tea beside a breakfast tray with pastries, juice and fruit beneath elegant padded headboard

2. Preparation for rental

We handle necessary repairs, prepare the apartment from A to Z, and ensure thorough cleaning and complete furnishings. We provide home staging and a professional photoshoot so the interior looks its best. The result? A ready, polished space that attracts guests from day one.

Three women at a marble table reviewing a laptop in a modern hotel suite dining area, TV, water glasses and decanter.

3. Activation of sales channels

We launch all sales channels, configure pricing policies and create attractive offers tailored to the market and the apartment's standard. We ensure proper listing positioning and dynamic pricing to maximize occupancy and revenue. This ensures the property operates at full capacity from day one.

Guest relaxing on a black leather sofa in a boutique suite, laptop open, holding a glass, glass partition and modern decor.

4. Guest and owner services

We prepare clear check-in instructions for guests, train the team in the full operation of the specific apartment and its equipment, and configure all owner tools, including the Owner Panel. We ensure that both guests and staff have clear procedures and that the owner has full insight into the property's operation from day one.

Couple walking hand-in-hand on a sunlit hotel garden path beside a glass facade and lush ivy-covered wall

5. First booking and first review

After the apartment is launched, we wait for the first guests and their impressions, then for the first review, and finally add the apartment to our operating system. From that moment the property operates according to proven procedures and standards, ready for regular bookings.

Luxury suite with plush bed and freestanding bathtub where a guest relaxes watching Netflix, ornate ceiling medallion and sunlit balcony.

6. Apartament pracuje na wyniki

Od tego momentu apartament funkcjonuje już w pełnym modelu operacyjnym — regularnie przyjmuje Gości, buduje swoją widoczność i pracuje na estymowany potencjał przychodowy. Na bieżąco optymalizujemy ofertę, ceny i standard obsługi, aby wspierać jak najlepsze wyniki najmu.

See other services

Tailored to delight both the Guest and the Investor!

Top reviews and highest effectiveness

Marketing that's clearly visible

Effective marketing increases the visibility of the offer and attracts the right Guests, which directly affects the number of bookings. At the same time, dynamic price management, adapted to demand, seasonality and events, allows maximizing revenue from each available date.

Marketing and pricing management

Woman in a burgundy evening gown holding a champagne flute in a marble‑floored hotel lounge with plush chairs and ambient lighting

Phone, e-mail, AI

Process automation

Professional guest service, full availability and quick, effective problem resolution significantly increase the comfort of the stay and translate into better reviews and more repeat visits. Support from AI-based tools enables efficient communication, automation of responses and analysis of guests' needs, which raises the quality of service while optimizing operating costs.

Guest services

Receptionist hands rolled yoga mats across a marble desk to two guests in activewear, with a sunlit garden visible through floor-to-ceiling glass.

Full control, no worries

Effective cooperation

Investor support at Downtown Apartments is based on security, full transparency of settlements and the constant availability of the team at every stage of cooperation. We provide clear rules, ongoing insight into results and a partnership approach that gives investors a sense of control and peace of mind.

Owner services