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Before signing the contract:
Individual rental strategy and market analysis
Practical advice
Downtown Apartments regularly exceeds average market results for short-term rental revenue, thanks to systematic price optimization, dynamic responses to seasonal demand and intelligent management of the booking calendar. Results show that apartments managed by Downtown achieve higher occupancy and greater revenues than the competition.
Top reviews on the market
Experience and high standards
Downtown Apartments began its journey in 2018. Today it is the largest short-term rental operator in northern Poland and one of the largest in the entire country, and also the highest-rated company by guests among large operators.
The year 2025 brought dynamic growth — the portfolio grew by more than 300 apartments, and the culmination of this stage was obtaining Superhost status on Airbnb.
The first quarter of 2026 marks another important step in the company's development — we are launching apartment rentals in Spain, on the Costa del Sol, beginning the brand's international expansion.
We manage rentals in Poland and abroad
Poland, Spain, Dubai, French Riviera?
Our locations
Our standard
The operations of Downtown Apartments began in Gdańsk, quickly expanding across the whole Tricity, and then to the areas around the Hel Peninsula. Since early 2025 we have also been present in Kraków, and from the start of 2026 we have been expanding our operations in Warsaw and in Podhale. At the same time we remain open to additional locations across Poland.
We are also looking beyond the country’s borders — from March 2026 we plan to launch on the Costa del Sol in Spain, and further plans and dreams include Dubai and the French Riviera. This growth is not accidental — it is backed by a team with real experience, the energy to act, and the ambition to consistently build a strong brand also on international markets.
In every market we operate according to the same proven strategy: we focus on high-quality service for Guests and apartment standards, which translates into excellent reviews, a growing brand reputation, and results that clearly exceed the market average. This growth is not accidental — it is backed by a team with real experience, the energy to act, and the ambition to consistently build a strong brand also on international markets.
Experience and development
A team that sets the standard
Today Downtown is a team of over 170 employees. It includes both specialists who have developed their skills with the company over the past few years and experienced professionals from the hotel industry and the real estate market. This combination of a fresh perspective and practical know‑how allows us to build a stable organization and effectively respond to the needs of owners and guests.
Downtown's team consists of specialists from many areas: sales and revenue, marketing, guest services and corporate client service. The organization is also supported by the finance and procurement departments, an expanded housekeeping team and maintenance staff, as well as several construction workers responsible for the ongoing refreshing of the apartments. Thanks to this, we carry out most processes in-house, maintaining full control over the quality and standard of service. The team is complemented by experienced real estate investment advisors who support owners at every stage of the project – from profitability analysis to choosing the cooperation model. We also work with interior design specialists, helping create functional and attractive spaces that genuinely increase rental potential.
The best on the market
Industry leader
Our position in the market
Most owners of short-term rental apartments come to Downtown by recommendation – for which we sincerely thank our investors and partners. It is the best confirmation for us of the quality of cooperation and the trust we receive. We also build Downtown's strength as a rental operator thanks to our scale of operations – we are a large, strategic partner of key sales channels such as Booking.com and Airbnb. We have a personal account manager and advisor, we use advanced reports, and on Booking.com we are one of the few apartment companies recognized as a brand – placing ourselves in the same visibility segment as the largest hotel chains in Poland.
highest standard
Hotel-style
The strength of Downtown Apartments consists of several key factors. The marketing department is responsible for professionally preparing the apartment for the photoshoot, the sales department effectively secures bookings, and the guest service team ensures a high-quality stay at every stage. The whole is complemented by housekeeping and maintenance staff, who efficiently prepare the apartment for the next guest and quickly respond to any technical issues - thanks to this the entire process runs smoothly and comprehensively.
The standard of apartment preparation at Downtown Apartments is built on details that genuinely affect the guest experience: snow-white bedding, home-staged interiors, and carefully selected hotel-style extras — from toiletries to coffee and tea. Each apartment is prepared to give a sense of comfort and quality from the very first moment. Equally important to us is 21st-century guest service — everything is digital and intuitive. The guest receives photos, videos, descriptions and instructions on their phone, has access to all information in one place, and maintains direct, ongoing communication with our team. This makes the entire stay simple, transparent and stress-free — exactly how modern rentals should be.
Highest standards of rental management
Full transparency and control - owner panel 24/7
In the Owner Panel you have access to the bookings calendar, revenue and cost statistics, documents, and payout history — all in the live version, updated in real time. The clear layout ensures the most important information is always at hand. Because trust is built on transparency and real time.
Scale and maximum visibility - marketing that delivers results
With Downtown Apartments, your property gains strong exposure on key sales channels and on our website. We take care of every detail: from preparing the interior, through a photo shoot, to a well-thought-out promotional strategy. We create some of the best-rated listings on the market, and our marketing translates into real guest interest.
Pricing optimization - Pricing Intelligence
Proper price management is one of the key elements of success in short-term rentals. At Downtown Apartments, rates are updated continuously based on seasonality, demand, and events in the city. This ensures the apartment doesn't sit empty when it could be earning — nor is it priced too low when the market allows for more.
Top-level service
24/7 guest support, smooth communication, hassle-free check-in and apartments perfected down to every detail are our everyday standard. We focus on service quality, which directly translates into great reviews and guest loyalty. And that means one thing: more repeat bookings, better occupancy and higher revenue from your property.
In-house cleaning and technical support
We continuously monitor the condition of the apartment, provide professional cleaning services, promptly resolve any faults, and assist with administrative matters. You don't have to worry about anything — the property works for your profit while maintaining a high standard and very good ratings.
Additional services
At Downtown Apartments we offer much more than just rental management. We provide renovation and styling support, help prepare the property for rental, and offer investment advice at every stage of the project. This means you can count on comprehensive service — from the idea, through implementation, to real profits.
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